Terms & Conditions
Maxx Group Terms of Service for all Online Sites (The “User Agreement”).
The services available at http://www.cashatmaxx.co.uk and all other Maxx Group Online Site urls are provided by Llanelli Trade Ltd, Swansea Trade Ltd, Bridgend Trade Limited & Maxx Group (UK) Ltd (“Cash@Maxx”, “we”, “us” or “our”), located at, 14-18 City Road, Cardiff, CF24 3DL.
This User Agreement describes in full the terms and conditions applicable to your use of our Online services available under the domains and subdomains at http://www.cashatmaxx.co.uk, all other Maxx Group Online Site urls (the “Site”) and offline services. You may not access or use our services, If you do not agree to be bound by this User Agreement.
As a part of this User Agreement, You must read, agree with and choose to accept all of the terms and conditions contained within, This includes those terms and conditions expressly set out below and those integrated by reference, before you may become a user of the Site.
From time to time, We may adjust this User Agreement and give you notice (“Notice”) either by E-mail, As per your Notification Preferences or by uploading the updated User Agreement on our website. Any updated User Agreement will be the basis of any new user registrations from the date that it is posted on our website. Existing users will be bound by the updated User Agreement after the expiry of 30 days following the date of Notice. No other modification to this User Agreement will be effective. Please note different notice provisions apply to our Fees Policy as set out in section 6 below.
- User Eligibility
Services may not be used by and are not available to persons under the age of 18 years. You must be an adult (18 years or over) to purchase goods from Cash@Maxx Web shop. If you are not eligible, please do not use our services.
Shipping is only to mainland UK addresses, Shipping to addresses outside of the mainland UK is currently not available.
- User ID
You must choose a valid User ID and password combination at registration. You accept that any actions undertaken using that User ID and Password you are responsible for and will only use or utilise the Site using your own User ID and password. You agree to keep your password safe and to not disclose it to any third party including ourselves. You agree to not transfer or sell your User ID to any third party. You shall also not allow, either directly or indirectly, any third party to utilise your User ID or password.
- Selling to Cash@Maxx
At Cash@Maxx we have a legal obligation to avoid inadvertently purchasing stolen or otherwise fraudulently acquired items from our Customers.
To help us avoid this we employ at store level a strict implementation ID Policy, which will be adhered to during every transaction. It is, but not in its entirety, the following:
All transactions will be recorded by in-store CCTV.
Customers must be a minimum of 18yrs of age.
We always require identification, as per our ID policy, It will be entered onto and stored securely on our computer system.
All products are checked for serial numbers, and if found are recorded in our computer system in addition to a description of the goods purchased.
All goods, where there is a need will be PAT tested.
All goods, where there is a need will be mechanically tested.
As a buy and sell store we endeavour to sustain a good working relationship with the local police and accept gladly their assistance in the operation of our business.
- Buying and offers
As a buyer, you have a legal obligation to complete a transaction with Cash@Maxx.
By placing an offer on an item, you agree to be bound by the conditions of sale included in the item's description, Given that those conditions of sale are not in failure of this User Agreement or otherwise illegal. Purchases are only retractable in rare circumstances, such as when the seller (to an important extent) changes the item's description after a purchase is made or a clear typing mistake is made. As a buyer, you must make sure that you are legally able to buy any item that you place an offer on.
Please note until an order has been sent, we have the right to cancel at any time. The products (that are bought and sold) are also for sale in our stores and may be sold before we have a chance to withdraw them from Webshop, in which case we will inform you and if possible, offer you another choice.
For remote transactions, including those from the Webshop, we reserve the right to request more information from customers, including proof of identification where necessary as per our ID policy, before sending an item.
- Price and payment
5.1 Except in cases of obvious error, the price of any items will be as quoted on our site.
5.2 Prices include VAT (where applicable).
5.3 It is always possible that, even with our best efforts, an item listed on our site may be wrongly priced. We will usually check prices as part of our dispatch procedure. Where an item's correct price is less than our stated price, we will charge the lower amount when sending the item to you. If an item's correct price is higher than the price stated on our site, we will usually, Where possible, either contact you for instructions before dispatch, or reject your order and tell you of such rejection.
We are under no duty to provide the item to you at the wrong (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have easily been recognised by you as a mis-pricing.
5.4 Payment can be made by debit or credit card, PayPal or Bitcoin for participating stores.
5.5 We can only process your transaction if you enter the card holder's name as it is shown on the card being used for payment and the postcode that appears on the card statement. It is your responsibility to make sure that the payment details you enter on the website are correct and complete. We will not be responsible for supplying items if the details you submit when making your transaction are wrong or incomplete.
No payment will be considered to have been made until we have cleared money and we will not accept your transaction or dispatch the products until we receive payment in full. Once money has been cleared, you will get your order within 5 workings days.
5.6 Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have given.
- Warranty Policy
When buying products from Cash@Maxx stores either instore or via the Webshop, Customers are entitled to assume :
- The goods they are purchasing are of satisfactory quality
- The goods are fit for all purposes for which they are supplied
- The goods are safe and durable
- That where any written description is applied to the goods, that the goods match that description
If the above are breached, customers may be entitled to certain remedies which include refund, repair or replacement. But you will need to contact the store the item(s) was purchased from.
When getting the item you have ordered to your address, if a 3rd party at the address accepts delivery of the item/s on your behalf, we are not responsible if this individual does not pass the item/s on to you.
- Returns Policy
Nothing in this Returns Policy shall affect the statutory rights of any consumer.
7.1 Right To Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire at the end of 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise the right to cancel, you must inform the store in which you bought the item(s) from, of your decision to cancel this contract by a clear statement (e.g. by email, letter or telephone). The store details can be found on your order confirmation and the dispatch note, however if you have difficulty contacting the store in question or cannot locate the significant information to do so, please contact our Customer Service Department on 029 2047 0506 or via email to firstname.lastname@example.org.
To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will refund you all payments received from you, including the costs of outbound delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for loss in value of any item/s supplied, if the loss is the result of unnecessary handling by you.
We will make the refund without unnecessary delay, and not later than:
(a) 14 days after the day we receive back from you for any item/s supplied, or
(b) (if earlier) 14 days after the day you provide proof that you have returned the item/s,or
(c) if there were no items supplied, 14 days after the day on which we are made aware about your decision to cancel this contract.
We will make the refund using the same means of payment as you used for the original transaction, unless we have clearly agreed otherwise; in any event, you will not be subject to any fees as a result of the refund. We may withhold processing of the refund until we have received the item/s back or you have supplied to us proof of having sent back the item/s, whichever is the earliest.
You will send back the item/s or hand them over to us without unnecessary delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the item/s before the period of 14 days has expired.
You will have to carry direct cost of returning the item/s that you wish to return.
You are only responsible for any reduced value of the item/s resulting from the handling other than what is necessary to establish the nature, features and functioning of the item/s.
The item must be returned to us in full working order as new or in the same condition as it was when sold to you within 14 working days after the day the item was delivered to you. However, we cannot accept cancellations of contracts for the sale of sound, video, or DVD recordings, video games and software products where the item has been unsealed (this does not apply to item/s which are not fit for purpose or not as described and which you may be entitled to reject under your consumer related rights).
To cancel your transaction please include our dispatch note, place it with the item securely packaged (In preference in its original packaging) and send it to us so that we receive it within 14 working days after the day the item was received by you. We recommend that you use a recorded-delivery service for your protection.
You will be responsible for the costs of returning the item/s to us, unless we delivered the item to you in error, or if the item is damaged or faulty.
7.2 Return of substitute item/s
The dispatch of Substitute item/s will only be satisfied with the agreement of you, the buyer. In the event that we send you alternative items, we will be responsible for the usual postage costs of returning any replacements items to us, if considered unsatisfactory within 14 working days. To exercise the right to cancel the substituted item(s), you must inform the store in which you bought the item(s) from, of your decision to cancel this by a clear statement (e.g. by email, letter sent by post). The store details can be found on your order confirmation and the dispatch note, however if you have difficulty contacting the store in question or cannot locate the significant information to do so, please contact our Customer Service Department on 029 2047 0506 or via email to email@example.com.To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
7.3 Return of Malfunctioning Goods
You, the purchaser, must inspect the items as soon as possible after delivery and must tell the store in which you bought the item(s). The store information can be found on both your receipt and the dispatch note, however if you have issues contacting the store in question or cannot locate the significant information to do so, please contact our Customer Services Department on 029 2047 0506 or via email to firstname.lastname@example.org.
You must return any defective or malfunctioning item to us within 14 days from the date of delivery.
If you tell us of any defects and return the malfunctioning item within the periods set out above we will either replace your item on a like for like basis or we will refund your payment in full including the item's original postage charge within 14 days of the faulty item being returned to us.
- Site Access
We may limit your activity on the Site, immediately suspend or end your user registration or suspend your account and refuse to provide our services to you: (a) if you disregard this User Agreement or the documents incorporated by reference; (b) if, even with our reasonable attempts, we are unable to prove or verify your identity as a result of the information you provide to us; (c) if we believe that your actions may cause us monetary loss or legal responsibility; (d) if we believe that your actions may cause harm to people or other customers or for the prevention of crime; or (e) if we believe that your actions are related to Drop Shipping.
- Your Data
9.1 Your Information:
"Your Information" is defined as any information you provide to us or other users in relation to the Cash@Maxx service including registration and the assessment process, your postings on message boards and any other content that you post within the Site. You are solely responsible for any information you post, as we act as only a pathway for your online distribution and disclosure of this information.
Your Information and your activities on our Site must not:
- be false, incorrect or deceitful;
- be offensive or dangerous and threatening, violent and cruel, or in failure of copyright, confidence, privacy or any other rights;
- violate any third party's copyright, patent, trade mark, trade secret or other private rights or rights of privacy;
- be duplicitous or dishonest;
- contain any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the usual and healthy operating procedures of a computer or to intercept, access without authority or take any system, data or personal identifying information of any kind;
- cause the Site to be interrupted, damaged, made less available or such that the effectiveness or performance of the Site is in any way damaged or weakened.
9.3 Access and Interference:
The Site contains robot separation headers. Much of the information on the Site is updated on a real time basis and is private or is licensed to Maxx Group by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose without our expressed written permission. Also, you agree that you will not: (i) take any action that forces on people an inconvenient situation, or may cause us a situation in our independent power to make final decisions an unreasonable or extremely large load on our mainframe; (ii) copy, reproduce, change, create similar works from, distribute or publicly display any content from the Site without the prior expressed written permission of Maxx Group and the appropriate third party, as related; (iii) interfere or attempt to interfere with the proper working of the Site or any activities managed and done on the Site; or (iv) bypass our robot separation headers or other measures we may use to prevent or restrict access to the Site. We do not authorise you to extract or re-use big parts of our Site, or to make well thought out and repeated extractions or re-uses of small and immaterial parts of our Site.
9.4 Personal Information:
We may collect and use the following information:
Your name and contact information (including home address, e-mail address, home telephone number and mobile phone number and delivery addresses) and any other contact details you provide to us;
Your age and date of birth;
Your country of residence;
Your title (e.g. Mr, Mrs or Miss)
Monetary information eg. card payment details;
Information that you provide when you use our website;
Names and contact telephone numbers for any different contacts that you provide to us;
Records of any writing with you related to any clearly stated / particular question / request for information you make;
Your IP Address
Your Marketing Preferences.
Direct marketing and your preferences:
We may wish to provide you with information about new products, promotions, special offers of Cash@Maxx, the Group and other information which may be of interest to you and invite you to take part in market research. This communication may happen by post, telephone, email or SMS (unless you have asked us not to do so). We will request your specific permission where we are demanded to do so by related regulation. We will make sure that any direct marketing or market research that you receive or are contacted about by electronic means will provide a simple means for you to refuse further marketing. We will stop any marketing to which you object or withdraw your permission within a reasonable period, in order to allow enough time for the change to be processed. You can change your mind at any time about marketing by informing us by telephone on 029 2047 0506 or by emailing email@example.com. In such cases Maxx Group would not necessarily remove all your personal data from its central computer systems but would note and respect your changed direct marketing preferences.
Your personal information will be made available to our authorised service providers and third-party suppliers who complete certain services on our behalf e.g. providing IT support and maintenance, providing hosting services and providing marketing services. These service providers may have access to personal information needed to complete their functions on our behalf but are not permitted to share or to use such information for any other purpose. These service providers may be in other countries but where any information is moved in other countries, your personal information will be safeguarded obeying the legal rules set out below. In addition to the direct marketing purposes explained above, we may share personal information with other companies within the Group.
We may also divulge your personal data:
In response to a court order, or a request for cooperation from the police or other government service to establish or exercise our legal rights; to defend legal claims; or as otherwise demanded or permitted by related laws and/or rules;
When we believe that divulging information is appropriate in connection with efforts to, prevent, or take action on illegal activity, suspected misrepresentation, or other wrongdoing; to protect and defend the rights, property or safety of Maxx Group, other companies within the Group, customers, staff, suppliers or others; to obey related law or co-operate with police; or to enforce our terms or other agreements;
To proposed or actual buyers in the event of the sale or proposed sale of our business or resources, or to other companies within the Group in the event of a reorganisation; and
We will not otherwise move, tell, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise demanded or permitted to do so by law.
Third party personal information:
If you provide personal information about someone else (such as a different contact) then you should not do so without their authorisation. By providing us with someone else's personal information you confirm that you have their permission to do so. Where information is given by you about someone else, or someone tells us information about you, it may be added to any personal information that is already held by us and it will be used in the ways described in this agreement.
The personal information you provide to us is processed in the UK. It may be moved to other members of the Group. Some of the companies to whom your personal information will be shared are located outside of the European Economic Area ("EEA"), in countries which do not provide the same level of protection to personal information (such as Australia and the United States). We will take steps to make sure that your personal information will be afforded the level of protection demanded of us under related data protection laws and this written statement of intention.
If you object to your Information being moved or used in this way, please do not register.
How to get copies of or update the information we collect:
- No Warranty
We (and our parent, associates, officers, directors, agents and workers) do not assure continuous, or secure access to our services, and operation of the Site may be interfered with by many factors outside of our control. Our website and our services are given "as is" and as and when available, and to the extent allowed by law we remove all suggestion of warranties, conditions or other terms, whether suggested by law or otherwise, including without limitation any terms as to skill and care or timeliness of performance. Some legal controls do not allow the retraction of suggested warranties, so the previous statement may not apply to you.
- Limitation of Liability
Nothing in this User Agreement will limit or leave out our accountability of incorrect representation of our goods and services, or for death or personal injury resulting from our irresponsibility or the irresponsibility of our agents or workers. Subject to the preceding, we (including our parent, associates, officers, directors, agents and workers) will not be responsible for any money losses (including, without limitation, loss of income, money made, contracts, business or expected savings), any loss of goodwill or reputation, or any special, indirect or resulting damages (however arising, including irresponsibility) arising out of or in connection with this User Agreement. Some legal controls do not allow the retraction of unplanned or resulting damages, so the above statement may not apply to you.
We (including our parents, associates, officers, directors, agents and workers) also have no culpability of any sort (including culpability for failure of the irresponsibility) for the acts or mistakes of other providers of information technology services or for faults in or failures of their networks and equipment.
You agree to indemnify and hold us and (as related) our parent, associates, officers, directors, agents, and workers, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your failure (or break) of this User Agreement (including the documents incorporated by reference), or your violation of any law or the rights of a third party.
Unless otherwise clearly and definitely stated, (written statements) to Maxx Group (UK) Ltd must be sent by registered mail to, 14-18 City Road, Cardiff, CF24 3DL and communication to you will be sent to the email address that you provide to Maxx Group during the registration process (receipt is considered 24 hours after an email is sent, unless we get an email that the email address is invalid), or by registered mail.
- Law and Legal
This User Agreement will be commanded and interpreted by English law and be subject to the exclusive area of legal control of the English courts.
The laws of your country may be different from English law, including laws controlling what can be legally offered, sold, exported, bought or imported. There may be more legal demands, relating to (for example) the demand to hold a license to buy or sell certain items, or to register a move in a central registry. You will obey all related domestic, international laws and regulation regarding the use of our service, listing and transaction of items. There is no practical way for us to constantly monitor the laws of every country, or each user transaction. Please do not conclude that you are permitted to do what other users do, or that we are agreeing or validating any transaction, even if you have been successful in the past when making similar purchases..
- Dispute Resolution
Disputes between you and Maxx Group stores about our services may be disclosed to Customer Services, Maxx Group UK Ltd, 14-18 City Road, Cardiff, CF24 3DL or via email to firstname.lastname@example.org or call us on 029 2047 0506.
- Third Party Rights
Any persons who are not party to this User Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to administer any term of this User Agreement, but this does not affect any right of a third party specified in this User Agreement or which exists or is available apart from that Act.
If any provision of this User Agreement is held to be invalid or negated, such provision will be struck out and the remaining provisions will be valid. You agree that this User Agreement and all incorporated agreements may be automatically assigned by Maxx Group, in our sole responsibility, to a third party in the event of a merger or acquirement or any other event. You and Maxx Group are independent contractors, and no partnership, affiliation, or cooperative relationship is meant or created by this User Agreement. Headings are for reference purposes only and in no way define, limit, interpret or describe the scope or extent of such section. Our failure to act with respect to a failure by you or others does not remove our right to act with respect to later or almost the same failures at a later date. This User Agreement explains in detail the whole understanding and agreement between us regarding its subject matter. No oral explanation or oral information given by any party will change the understanding of this User Agreement.